Managerial and Administrative Staff

Julie Dunphy – Practice Manager
Julie has had a long career in the NHS and is responsible for the smooth running of the practice. She is responsible for the business and strategic direction of the Practice.

James Burns – Operations Manager
James is responsible for the operational day-to-day running of the surgery. He oversees the management of estate maintenance, health and safety, IT and patient experience including handling any complaints or compliments we may receive.

Susan MasonReception Manager
Sue is responsible for the front-of-house service. If you have any problems with appointments or reception please contact Sue.

Sandra Drakett – Deputy Reception Manager at The Surgery
Sandra is responsible for the front of house service, everything related to appointments and reception, also she’s Susan’s deputy.

Lucy Phelps – Reception Manager at UWE
Lucy is responsible for running the Health Centre at the University of West England, if you have any queries regarding UWE Health Centre please contact Lucy.

Tim Newman – Practice Experience Manager
Tim spent 20 years working at sea on cruise ships as a Hotel General Manager before joining us in 2021. He uses his own customer service knowledge, patient and staff feedback and ideas to continuously improve the practice experience for patients and staff. He is also responsible for planning and delivering our large-scale vaccination clinics, such as Covid-19 and Flu.

Sue Harding, Stacey Beale and Anna Chichester are the medical secretaries. They share the job so the practice has a daily secretarial cover. Their workload is varied but is primarily arranging referrals, choosing and booking, and hospital liaison.

There is a full administration team underpinning the back-office functions of The Surgery, covering prescription requests, notes summarizing, medical reports administration and support to the clinicians.