Julie Dunphy, Practice Manager
Julie has had a long career in the NHS and is responsible for the smooth running of the practice. She will be happy to discuss any suggestions you may have for improvements to the surgery or to discuss any problems.
Lucy Roberts – Deputy Practice Manager
Susan Mason is the reception manager at Old School and her responsibility is the front of house service. If you have any problems with appointments or reception please contact Sue. Sue is supported by a hard working team of receptionists.
James Burns – Operations Manager James has joined the practice to oversee the management of estates maintenance, health and safety, IT and patient experience including handling any complaints we may receive.
Sue Harding and Stacey Beale are the medical secretaries. They job share so the practice has daily secretarial cover. Their work load is varied but is primarily arranging referrals, choose and book, and hospital liaison. If you have a problem with a referral you should contact them.
Linda Wilson is the prescription clerk and deals daily with the repeat prescription requests. She is also the link for the practice intranet to enable the team to share information and reduce the amount of paper generated.
Karen Ellis works summarising all the records as patients join the practice and codes them so that our computer notes are accurate. More recently she has added smear administration to her duties.