The Old School Surgery

Manor Road, Fishponds, Bristol BS16 2JD
Tel: 0117 965 3102 Fax: 0117 958 4876

Managerial and Administrative Staff

Julie Dunphy – Practice Manager

Julie has had a long career in the NHS and is responsible for the smooth running of the practice. She is responsible for the business and strategic direction of the Practice.

Lucy Roberts – Deputy Practice Manager

Lucy is responsible for the day to day running of the surgery but especially the back office functions of running the surgery and is Julie deputy.

James Burns – Operations Manager

James is responsible for the operational day to day running of the surgery. He oversees the management of estates maintenance, health and safety, IT and patient experience including handling any complaints or compliments we may receive.

Susan MasonReception Manager 

Sue is responsible for the front of house service. If you have any problems with appointments or reception please contact Sue.

Sarah Holbrook – Patient service Manager

Sarah is the Lead receptionist and the Branch Surgery At the University of the West of England and also acts as Sues deputy.

Both Sue and Sarah are supported by a hard working team of receptionists

Sue Harding and Stacey Beale are the medical secretaries. They job share so the practice has daily secretarial cover. Their work load is varied but is primarily arranging referrals, choose and book, and hospital liaison.

There is a full administration team underpinning the back office functions of a sugery covery prescription request, notes summerising, medical reports administration and support to the clinicians.