Managerial and Administrative Staff

Julie Dunphy – Practice Manager
Julie has had a long career in the NHS and is responsible for the smooth running of the practice. She is responsible for the business and strategic direction of the Practice.

Lucy Roberts – Deputy Practice Manager
Lucy is responsible for the day to day running of the surgery but especially the back office functions of running the surgery and is Julie deputy.

James Burns – Operations Manager
James is responsible for the operational day to day running of the surgery. He oversees the management of estates maintenance, health and safety, IT and patient experience including handling any complaints or compliments we may receive.

Susan MasonReception Manager
Sue is responsible for the front of house service. If you have any problems with appointments or reception please contact Sue.

Sandra Drakett – Deputy Reception Manager at The Surgery
Sandra is responsible for the front of house service, everything related to appointments and reception, also she’s Susan deputy.

Lucy Phelps – Deputy Reception Manager at UWE
Lucy is responsible for running Health Centre at University of West England, if you have any queries regarding UWE Health Centre please contact Lucy.

Sue Harding and Stacey Beale are the medical secretaries. They job share so the practice has daily secretarial cover. Their work load is varied but is primarily arranging referrals, choose and book, and hospital liaison.

There is a full administration team underpinning the back office functions of a sugery covery prescription request, notes summerising, medical reports administration and support to the clinicians.