Julie Dunphy – Practice Manager
Julie has had a long career in the NHS and is responsible for the smooth running of the practice. She is responsible for the business and strategic direction of the Practice.
Lucy Roberts – Deputy Practice Manager
Lucy is responsible for the day to day running of the surgery but especially the back office functions of running the surgery and is Julie deputy.
James Burns – Operations Manager
James is responsible for the operational day to day running of the surgery. He oversees the management of estates maintenance, health and safety, IT and patient experience including handling any complaints or compliments we may receive.
Susan Mason – Reception Manager
Sue is responsible for the front of house service. If you have any problems with appointments or reception please contact Sue.
Sarah Holbrook – Patient service Manager
Sarah is the Lead receptionist and the Branch Surgery At the University of the West of England and also acts as Sues deputy.
Both Sue and Sarah are supported by a hard working team of receptionists
Sue Harding and Stacey Beale are the medical secretaries. They job share so the practice has daily secretarial cover. Their work load is varied but is primarily arranging referrals, choose and book, and hospital liaison.
There is a full administration team underpinning the back office functions of a sugery covery prescription request, notes summerising, medical reports administration and support to the clinicians.