Mental Health Support – Out of Hours

Bristol MindLine offers a free emotional support listening service to anyone who needs to talk. They offer a friendly ear, without trying to advise or tell people what to do next. Instead they help callers to think things through for themselves.

Calls can last up to 30 minutes per evening. This allows their trained volunteers to really listen carefully to what you have to say.

People phone MindLine to talk about lots of different things, including issues to do with mental health, feelings of loneliness and isolation, self-injury, abuse, worries about medication, problems experienced accessing services and concern about a friend or family member, callers may also be carers looking to talk about the issues affecting them. Whatever callers want to talk about they will listen to the way they feel and about their experiences.

MindLine’s confidentiality policy means that callers can talk about most things in confidence, however there are a few exceptions which are explained on their website.

A confidential freephone helpline open 7 nights a week from 7pm to 11pm providing a safe place to talk if you, or someone you know, is in distress. They can also give information about mental health support services available in your area that could help you.

Bristol MindLine is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the Helplines Partnership or the National Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm).

For more detailed information see the MindLine leaflet.pdf


Alternatively you can contact few more organisation if you need support:

  • Samaritans –  open 24/7/365
    A charity which offers a safe place to talk for people suffering with mental distress, thoughts of self-harm or suicide.
    contact details: freephone 116 123 or email [email protected]
  • Bristol Mental Healthopen 24/7
    Provides high-quality support to people experiencing an extreme mental health or emotional crisis that requires help. Staffed by dedicated clinical staff.
    contact details: freephone 0300 555 0334
  • The Sanctuaryopen Fri-Mon 7pm-1:30am
    Provides a safe place for people to go if you are in emotional distress.
    contact details: freephone 0117 954 2952 or 07709295661 to book a place at 1 New Street, Bristol, BS2 9DX

There are also mobile phone application available:

  • distrACT App – This gives people who self-harm and may feel suicidal easy and discreet access to information, advice and support – all in one single place, even when offline. Support services available on this app are for Bristol only.
    distrACT app – for iOS and Android
  • StayAlive App – Suicide prevention resource, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.
    StayAlive app – for iOS and Android